AI-Powered Review Management
Automate your business review responses with AI that maintains your brand voice and ensures compliance. Turn every review into an opportunity.
Lightning Fast
Respond to reviews in seconds, not hours
Compliance Ready
Built-in GDPR and legal compliance
Brand Consistent
Maintain your unique voice across all responses
Welcome to VelvetReply: Your AI-Powered Review Management Ally
At VelvetReply, we specialize in automating review management for healthcare and hospitality businesses across the UK and EU. Our warm, friendly AI platform is here to simplify your review management process, so you can focus on what matters most - delivering memorable experiences to your customers.
Key Challenges We Address
Volume of Reviews
Managing a large volume of reviews across different platforms can be overwhelming
Negative Reviews
Responding to negative reviews in a timely and professional manner is crucial
Compliance
Ensuring all responses are compliant with UK GDPR, EU GDPR, and DSAR regulations
Time Management
Finding time to respond to every review while running your business
Industry-Specific Solutions
Healthcare Solutions
- ✓HIPAA Compliance: Ensures patient privacy protection
- ✓Medical Terminology: AI trained on healthcare-specific language
- ✓Response Templates: Pre-approved templates for common scenarios
- ✓Staff Training: Training materials for healthcare staff
Hospitality Solutions
- ✓Guest Experience Focus: Templates emphasizing guest satisfaction
- ✓Multi-Location Support: Manage multiple properties from one dashboard
- ✓Seasonal Templates: Adapt responses to peak and off-peak periods
- ✓Localization: Support for multiple languages and cultural contexts
Key Features
Quick Response
Respond to reviews within hours, not days
Brand Consistent
Maintain your unique voice across all responses
Seamless Integrations
Google Business Profile
Full integration with Google Business Profile for comprehensive review management
Learn About Google IntegrationMultiple Platforms
Connect and manage reviews from all major review platforms in one dashboard
Explore Platform FeaturesReady to Transform Your Review Management?
Join thousands of businesses already using VelvetReply to improve their online reputation