Privacy Policy
Last updated: January 15, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
1.1 Personal Information
- Account details (name, email, company)
- Service usage data
- Communication records
- Payment information
1.2 Technical Information
- IP addresses and device information
- Browser type and version
- Usage patterns and analytics
- Error logs and performance data
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, communicate with you, and ensure compliance with our terms.
2.1 Service Provision
- Account management and authentication
- AI-powered review response generation
- Customer support and communication
- Service optimization and improvement
2.2 Legal Compliance
- GDPR and CCPA compliance
- Regulatory reporting requirements
- Legal dispute resolution
- Data protection obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you.3.2 Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4.1 Technical Safeguards
- End-to-end encryption
- Multi-factor authentication
- Regular security audits
- Intrusion detection systems
4.2 Organizational Measures
- Employee training and access controls
- Incident response procedures
- Regular security assessments
- Compliance monitoring
5. Your Rights
You have the right to access, correct, or delete your personal information. You may also request a copy of your data or restrict its processing.
5.1 Data Subject Rights
- Access: Request information about your data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
5.2 How to Exercise Your Rights
Contact our Data Protection Officer at dpo@velvetreply.com or use our self-service portal.6. Cookies and Tracking
We use essential cookies to provide our services. We do not use tracking cookies or third-party analytics without your explicit consent.
6.1 Essential Cookies
- Authentication and session management
- Security and fraud prevention
- Service functionality and performance
6.2 Analytics and Marketing
- Usage analytics (with consent)
- Performance monitoring
- User experience improvement
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.
7.1 Transfer Mechanisms
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Binding corporate rules
- Other approved transfer mechanisms
7.2 Data Localization
We strive to process data in the region where it originates, subject to technical and operational requirements.8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
8.1 Age Verification
We implement age verification measures and promptly delete any information from users under 13.8.2 Parental Rights
Parents or guardians may contact us to review, delete, or refuse further collection of their child's information.9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
9.1 Notification Methods
- Email notifications for significant changes
- In-app notifications
- Website announcements
- Direct communication for material changes
9.2 Review Period
We provide at least 30 days notice for material changes, allowing you time to review and respond.10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Data Protection Officer: dpo@velvetreply.com General Privacy Inquiries: privacy@velvetreply.com Postal Address: [Your Company Address] Phone: [Your Phone Number]
10.1 Supervisory Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.---
This Privacy Policy is effective as of January 15, 2025, and will remain in effect except with respect to any changes in its provisions in the future.