About VelvetReply
We're revolutionizing how healthcare and hospitality businesses manage their online reputation through intelligent AI-powered solutions that maintain brand voice and ensure compliance.
Our Mission
At VelvetReply, we believe every customer review is an opportunity to strengthen relationships and build trust. Our mission is to empower healthcare and hospitality businesses with AI-driven tools that transform review management from a challenge into a competitive advantage.
We're committed to maintaining the highest standards of privacy and compliance while delivering personalized, brand-consistent responses that reflect your commitment to excellence.
Why We're Different
- ✓Industry-specific AI training for healthcare and hospitality
- ✓Built-in compliance tools (GDPR, HIPAA, CCPA)
- ✓Brand voice preservation and customization
- ✓Multi-platform integration and unified dashboard
Our Story
Founded in 2024, VelvetReply emerged from a simple observation: while technology has transformed nearly every aspect of business operations, review management remained largely manual and time-consuming. This was especially challenging for healthcare and hospitality businesses, where every interaction matters and compliance requirements are strict.
Our team of AI specialists, healthcare professionals, and hospitality experts came together to create a solution that doesn't just automate responses—it enhances them. We've trained our AI on millions of healthcare and hospitality interactions, ensuring it understands the nuances, terminology, and compliance requirements of these critical industries.
Today, VelvetReply serves businesses across the UK and EU, helping them turn every review into an opportunity to demonstrate their commitment to excellence while maintaining the personal touch that customers value.
Trust & Security
Enterprise-grade security with SOC 2 compliance and end-to-end encryption
Innovation
Continuous AI improvement and feature development based on user feedback
Customer Success
Dedicated support team and comprehensive onboarding for every customer
Ready to Transform Your Review Management?
Join hundreds of businesses already using VelvetReply to enhance their online reputation