Compliance FAQ

Here are the most frequently asked questions about VelvetReply's compliance with data protection regulations.

General Compliance

What regulations does VelvetReply comply with?

VelvetReply is fully compliant with:

• UK GDPR (General Data Protection Regulation)

• EU GDPR

• DSAR (Data Subject Access Request) requirements

• Other relevant data protection laws

How do you ensure ongoing compliance?

We maintain compliance through:

• Regular security audits

• Continuous monitoring of regulatory changes

• Staff training on data protection

• Regular updates to our policies and procedures

DSAR (Data Subject Access Request)

What is a DSAR?

A DSAR is a request from an individual to access their personal data that we hold about them.

How quickly do you respond to DSAR requests?

We respond to all DSAR requests within 30 days, as required by law. In complex cases, we may extend this to 2 months, but we will always inform you of any extension.

How can I submit a DSAR request?

You can submit a DSAR request through our platform or by contacting our support team directly.

What information will I receive in response to a DSAR?

You will receive:

• A copy of your personal data

• Information about how we use your data

• Details of any third parties we share data with

• Information about your data rights

Data Processing

What personal data do you process?

We only process personal data that is necessary for providing our services, such as:

• Contact information

• Review data

• Account information

• Usage analytics

How do you protect my data?

We protect your data through:

• Encryption in transit and at rest

• Strict access controls

• Regular security audits

• Staff training on data protection

Do you share my data with third parties?

We only share data with third parties when:

• It's necessary for providing our services

• You have given explicit consent

• We are required by law to do so

Data Retention

How long do you keep my data?

We retain data only for as long as necessary to provide our services and comply with legal obligations. We have clear retention policies and automatically delete data when it's no longer needed.

Can I request deletion of my data?

Yes, you have the right to request deletion of your personal data. We will process such requests in accordance with applicable data protection laws.

International Transfers

Do you transfer data outside the UK/EU?

If we need to transfer data outside the UK/EU, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses

• Adequacy decisions

• Other approved transfer mechanisms

Breach Notification

What happens if there's a data breach?

In the event of a data breach, we will:

• Assess the risk to individuals

• Notify the relevant supervisory authority within 72 hours if required

• Notify affected individuals if there is a high risk to their rights and freedoms

• Take immediate steps to contain and remediate the breach

Contact Information

How can I contact you about data protection?

You can contact us about data protection matters through:

• Our support team

• Our Data Protection Officer (DPO)

• Email: privacy@velvetreply.com

For more detailed information, please refer to our [Privacy Policy](/legal/privacy) and [Terms of Service](/legal/terms).