Response Composer

The Response Composer is VelvetReply's AI-powered tool that helps you create personalized, brand-consistent responses to customer reviews.

Overview

The Composer analyzes each review and generates contextual responses that:

• Match your brand voice and tone

• Address specific feedback points

• Maintain professional standards

• Ensure compliance with regulations

How It Works

1. Review Analysis

Our AI analyzes the review content, sentiment, and context to understand:

• What the customer is saying

• The emotional tone of the feedback

• Specific issues or compliments mentioned

• Appropriate response strategies

2. Response Generation

Based on the analysis, the AI generates a response that:

• Acknowledges the customer's feedback

• Addresses specific points mentioned

• Maintains your brand personality

• Follows best practices for review responses

3. Customization Options

You can customize the generated response by:

• Adjusting the tone and style

• Adding specific details or offers

• Modifying language to match your preferences

• Including personal touches

Using the Composer

Step 1: Select a Review

• Navigate to your review dashboard

• Click on the review you want to respond to

• Click "Compose Response"

Step 2: Review AI Suggestions

• The AI will generate 2-3 response options

• Each option will have different tones and approaches

• Review each suggestion for appropriateness

Step 3: Customize the Response

• Select the best base response

• Edit the content as needed

• Add personal touches or specific details

• Ensure the response feels authentic

Step 4: Review and Send

• Preview the final response

• Check for any compliance issues

• Send the response or schedule it for later

Best Practices

Do's

• Personalize responses when possible

• Address specific feedback points

• Maintain a consistent brand voice

• Respond within 24 hours

• Keep responses concise but helpful

Don'ts

• Use generic, copy-paste responses

• Ignore specific customer concerns

• Respond defensively to criticism

• Use overly formal or robotic language

• Forget to thank customers for feedback

Advanced Features

Sentiment Analysis

The Composer automatically detects review sentiment and adjusts response strategies accordingly.

Industry Templates

Access industry-specific response templates for common scenarios.

Compliance Checking

Built-in checks ensure responses meet legal and regulatory requirements.

Performance Tracking

Monitor response effectiveness and customer satisfaction metrics.

Tips for Success

• Train Your AI: Provide examples of your preferred communication style

• Review Regularly: Check generated responses before sending

• Stay Authentic: Customize responses to feel genuine

• Learn from Feedback: Use customer responses to improve future interactions

• Maintain Consistency: Ensure all responses reflect your brand values

Need Help?

If you have questions about using the Response Composer:

• Check our [FAQ](/faq) for common questions

• Review our [templates](/templates) for examples

• Contact support at [hello@velvetreply.com](mailto:hello@velvetreply.com)

The Response Composer is your AI-powered assistant for creating meaningful, effective review responses that strengthen customer relationships and build your brand reputation.