Getting Started with VelvetReply

Welcome to VelvetReply! This guide will help you get up and running with our AI-powered review management platform in just a few simple steps.

What You'll Learn

• How to create your account

• Setting up your first integration

• Configuring your brand voice

• Creating your first response template

• Best practices for getting started

Prerequisites

Before you begin, make sure you have:

• A Google Business Profile (for review integration)

• Your brand guidelines and voice preferences

• Access to your business email

Step 1: Create Your Account

• Visit [velvetreply.com](https://velvetreply.com)

• Click "Get Started" or "Start Free Trial"

• Fill in your business information

• Choose your plan (you can start with the free trial)

• Verify your email address

Step 2: Connect Your Google Business Profile

• In your VelvetReply dashboard, go to "Integrations"

• Click "Connect Google Business Profile"

• Authorize VelvetReply to access your profile

• Select the locations you want to manage

• Configure notification preferences

Step 3: Set Up Your Brand Voice

• Go to "Settings" → "Brand Voice"

• Upload your brand guidelines document

• Provide examples of your communication style

• Set tone preferences (professional, friendly, casual, etc.)

• Define key phrases and terminology to use/avoid

Step 4: Create Your First Template

• Navigate to "Templates" in your dashboard

• Click "Create New Template"

• Choose a template type (apology, thank you, follow-up, etc.)

• Customize the content to match your brand

• Save and activate the template

Step 5: Test Your Setup

• Send a test review through your Google Business Profile

• Check that VelvetReply receives the notification

• Review the AI-generated response

• Make any necessary adjustments to your settings

Next Steps

Once you're comfortable with the basics:

• Explore advanced features like sentiment analysis

• Set up automated response workflows

• Create industry-specific templates

• Configure compliance settings

Need Help?

If you run into any issues:

• Check our [FAQ](/faq) for common questions

• Review our [integration guides](/docs/integration-google)

• Contact our support team at [hello@velvetreply.com](mailto:hello@velvetreply.com)

Welcome to the future of review management! 🚀