Documentation

Security & Data Protection - EU Data Residency

Published: 8/21/2025Updated: 8/23/2025

Ensuring Your Security with VelvetReply

Welcome to VelvetReply's security page. We recognize the importance of data protection and privacy, and we're committed to keeping your information safe and secure.

How VelvetReply Prioritizes Security

VelvetReply takes data security very seriously. We follow the stringent standards set by UK GDPR and EU GDPR. All data processing activities are transparent, lawful, and secure.

![screenshot](/path/to/image.png)

Pro Tip: Always ensure that your VelvetReply account password is strong and unique to prevent unauthorized access.

Data Subject Access Request (DSAR)

We respect your right to access your personal data. You can make a DSAR anytime, and we will respond within 30 days as mandated by the GDPR. In exceptional cases, the response time can be extended to 2 months.

Common Mistake: Not providing complete or accurate information when making a DSAR. This can potentially delay the process.

Our Commitment to Compliance

Our platform is designed to comply with the data protection regulations. You can understand more about our commitment to compliance in our [Compliance FAQ](/compliance-faq).

Get Started with VelvetReply

Feel confident about your data's security while managing reviews effectively with VelvetReply. Begin your journey with us by visiting our [Getting Started](/docs/getting-started) page.

Explore More

Learn more about our AI-driven platform's features, pricing, and how it can be a solution for your business industry:

  • [Product Features](/product)
  • [Pricing](/pricing)
  • [Healthcare Solutions](/solutions/healthcare-solutions)
  • [Hospitality Solutions](/solutions/hospitality-solutions)

Conclusion

Your security is our priority. We're constantly working to ensure our platform is secure and compliant. Thank you for trusting VelvetReply with your data.

Related Topics: [Google Integration](/docs/google-business-profile-integration), [Response Templates](/templates)

Need Help?

Need help with this documentation? Check our resources below or contact our support team.

Need help with this documentation? Check our resources below or contact our support team.

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