Frequently Asked Questions
Find answers to common questions about VelvetReply
What is VelvetReply?
VelvetReply is an AI-powered review management platform designed specifically for healthcare and hospitality businesses. Our platform helps automate responses to customer reviews while maintaining brand voice and ensuring compliance with regulations like HIPAA and GDPR.
How does the AI work?
Our AI analyzes each review and generates personalized responses that match your brand voice and address specific customer feedback. It learns from your responses and improves over time to provide more accurate and relevant suggestions.
Is it GDPR compliant?
Yes, VelvetReply is built with privacy-first principles and includes built-in GDPR and CCPA compliance tools. We ensure all data processing follows regulatory requirements and provide comprehensive data processing agreements.
Does it support HIPAA compliance?
Absolutely! VelvetReply includes HIPAA-compliant features for healthcare providers. We ensure patient privacy protection and maintain strict security standards required for healthcare applications.
Which review platforms do you support?
We currently support Google Business Profile, Yelp, and other major review platforms. Our platform integrates seamlessly with these services to provide a unified review management experience.
Do you provide response templates?
Yes! We offer industry-specific response templates for various scenarios. These templates are customizable and designed to help you maintain consistent, professional responses across all platforms.
How long does it take to set up?
Setup typically takes 15-30 minutes. You'll need to connect your review platforms, customize your brand voice settings, and review our response templates. Our team is available to help with any questions during setup.
What pricing plans do you offer?
We offer flexible pricing plans based on your business size and review volume. Plans start with a free trial, and we have options for small businesses, growing companies, and enterprise organizations. Contact us for detailed pricing information.
Still have questions? We're here to help!
Contact Support