Terms of Service
Last updated: January 15, 2025
1. Acceptance of Terms
By accessing and using VelvetReply ("Service"), you accept and agree to be bound by the terms and provision of this agreement.
1.1 Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and VelvetReply regarding your use of our services.1.2 Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.2. Description of Service
VelvetReply is an AI-powered review management platform that helps businesses automate responses to customer reviews while maintaining brand voice and compliance.
2.1 Core Features
- AI-powered review response generation
- Brand voice customization and training
- Compliance checking and filtering
- Multi-platform integration (Google Business Profile, etc.)
- Analytics and reporting tools
2.2 Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance during off-peak hours.3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.1 Account Creation
- You must provide accurate and complete information
- You must be at least 18 years old or have parental consent
- You may not create multiple accounts for the same business
3.2 Account Security
- Keep your credentials secure and confidential
- Notify us immediately of any unauthorized access
- You are responsible for all activities under your account
3.3 Account Termination
We may suspend or terminate accounts that violate these Terms or engage in fraudulent activity.4. Acceptable Use
You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Service.
4.1 Prohibited Activities
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Attempting to gain unauthorized access to our systems
- Using the Service for spam or harassment
- Reverse engineering or attempting to copy our technology
4.2 Content Guidelines
- Ensure all content complies with applicable laws
- Respect intellectual property rights
- Maintain professional and appropriate language
- Follow platform-specific guidelines (e.g., Google Business Profile)
5. Privacy and Data
Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs your use of the Service.
5.1 Data Processing
We process personal data in accordance with our Privacy Policy and applicable data protection laws.5.2 Data Retention
We retain data only as long as necessary to provide our services or as required by law.5.3 Third-Party Data
You are responsible for ensuring you have the right to process any third-party data you input into our Service.6. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion.
6.1 Termination by Us
We may terminate your account for:- Violation of these Terms
- Fraudulent or illegal activity
- Extended periods of inactivity
- Non-payment of fees
6.2 Termination by You
You may cancel your account at any time through your account settings or by contacting support.6.3 Effect of Termination
Upon termination:- Your access to the Service will cease immediately
- We will delete your data within 30 days
- Any outstanding fees remain due and payable
7. Limitation of Liability
In no event shall VelvetReply, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.
7.1 Damages Cap
Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.7.2 Exclusions
We are not liable for:- Loss of data or content
- Business interruption
- Third-party actions or content
- Force majeure events
7.3 Essential Purpose
These limitations are essential to our ability to provide the Service at reasonable rates.8. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
8.1 Notification of Changes
- Email notifications for material changes
- In-app notifications
- Website announcements
- Direct communication when required
8.2 Material Changes
Material changes include:- Changes to pricing or billing
- Significant feature modifications
- Changes to data processing practices
- Modifications to dispute resolution procedures
9. Dispute Resolution
9.1 Informal Resolution
We encourage you to contact us first to resolve any disputes informally.9.2 Arbitration
Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.9.3 Governing Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.10. Contact Information
If you have any questions about these Terms, please contact us:
Legal Department: legal@velvetreply.com General Support: support@velvetreply.com Postal Address: [Your Company Address] Phone: [Your Phone Number]
10.1 Support Hours
Our support team is available Monday through Friday, 9 AM to 6 PM [Your Time Zone].---
These Terms of Service are effective as of January 15, 2025, and will remain in effect until modified or terminated.